Virtual Assistant Service

Overview:

At PLUS Tenders Ltd, we understand the importance of efficient and responsive customer service, especially for healthcare providers catering to a diverse clientele. Our Virtual Assistant service is designed to provide seamless support for your marketing, sales, and onboarding processes. Our virtual assistants, proficient in British English and accent, are trained to handle incoming and outgoing calls, helping with administrative task ensuring a professional and reassuring experience for your clients.

Key Features:

1. Professional Support:
   • Our virtual assistants are skilled professionals with excellent communication skills and a friendly demeanour.
   • They are / will be trained to understand the specific needs of healthcare providers and their clients.
2. Seamless Communication:
   • Virtual assistants will manage inbound and outbound calls, providing information, answering queries, and guiding prospective clients through your services.
   • All calls made by virtual assistants will be recorded to ensure quality and for training purposes.
3. Customized Onboarding:
   • Assist in onboarding new clients by providing detailed explanations of services, helping with form completion, and addressing any initial concerns.
   • Tailored support to meet the unique requirements of your client base, particularly focusing on prospective clients to ensure they feel comfortable and understood.
4. Enhanced Client Experience:
   • Aimed at providing a more seamless and reassuring experience for your potential clients, fostering trust and satisfaction.
   • Client will provide dedicated lines to virtual assistants to ensure continuous and personalized support.
5. Zero Hour Contract:
   • Engage workers at will for number of days and amount of time (hours)

Service Hours:

• Our Virtual Assistant service is available from Monday to Friday, 9:00 AM to 5:00 PM.

Phone & Phone line:

• The client will provide the phone line and call credit for the work.
• Workers will use their own Mobile phone to install call app for the work.

Benefits:

• Cost-Effective: Save on the costs associated with hiring full-time staff. The service is available at £15 per hour.
• Scalable: Easily scale the service up or down based on your needs.
• Expertise: Leverage the expertise of trained professionals who understand the healthcare sector.